At HNM Sweets, we aim to ensure your complete satisfaction with every order. Please review our policies regarding refunds and cancellations:

Cancellation Policy

  • Order Cancellation: You may cancel your order within 12 hours of placing it. Please contact our customer service team to initiate the cancellation.

Refund Policy

  • Non-Returnable Items: Due to the perishable nature of our sweets, we do not accept returns. Refunds will only be issued in cases where the product is damaged or incorrect upon delivery.
  • Eligibility for Refund: To be eligible for a refund, you must contact us within 1 days of delivery and provide evidence of the issue (e.g., photos of the damaged product).
  • Processing Time: Approved refunds will be processed within 7-10 business days and credited back to the original payment method.